Planning ahead works in Facebook, but not in LinkedIn


 

I have accepted a new role as Customer Experience Assistant Director – Latin America with The Principal Financial Group® that begins on March 1st, 2014.

I wanted to schedule sharing this announcement on certain social media, but to my dismay LinkedIn fails at the user experience of accomplishing this task.

When I attempted to update my LinkedIn by adding a new position, I was confronted with an error that frustrated me, “Please enter a date no later than this month.” If I do that, I won’t be sharing the information I desire. Therefore, I was forced to:

  • Choose January and misinform my network connections of the wrong start date.
  • Indicate that “I currently work here” – which isn’t true, yet.
  • Put in the description the real start date and hope my network connections read that.

Edit Profile LinkedIn


I was pleasantly surprised that Facebook handled this task in a much different manner. Rather than forcing users to misinform their followers, they actually anticipate their users to “plan ahead.” It was a delightful experience that I did not expect, since they don’t focus on job positions – or so I thought!

Facebook Job Position Interface

This is what I fully expected from LinkedIn, “I will work here in the future.” The job change won’t be published until I start work and I’m okay with that.

Why isn’t LinkedIn anticipating their user needs like Facebook?

I think there is a missed opportunity here for LinkedIn to really understand their user needs and predict how they convey information to their network connections.

What do you think?

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One thought on “Planning ahead works in Facebook, but not in LinkedIn

  1. I stayed up all night till the first of the month to make the update and it still did not work (it is now 1:32 am and I still get the same error). It is as if the server is sitting somewhere in the past. LinkedIn YOU are in the past!

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